1. Data Collection
When you use Dowsa, we collect information you provide directly such as your name, phone number, delivery address, and payment details. We also collect technical data such as device type, IP address, and approximate location to deliver orders efficiently.
2. How We Use Your Data
We use your data to process orders, communicate with you about your account, improve our services, and personalize your experience. We never sell your personal data to third parties.
3. Cookies
Our website and app use cookies and similar technologies to remember your preferences, keep you signed in, and analyze how our services are used. You can control cookies through your browser settings.
4. Third-Party Services
We share limited data with trusted partners such as payment processors, delivery riders, and analytics providers — only as needed to deliver our service. All partners are required to protect your data.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time. Contact our privacy team using the channels listed below.
6. Contact Us About Privacy
For any privacy-related questions, email privacy@dowsa.com. We aim to respond within 5 business days.